A regional retirement center management company that manages a portfolio of senior living properties needed a cloud-based video surveillance system that not only provided security and safety for residents, but also allowed plant operations, wellness, hospitality, and human resources remote access to keep an eye on performance and operations without continuously visiting each facility. The decision to implement Eagle Eye Networks happened prior to COVID-19, but became even more valuable during the pandemic, as well as in the aftermath.
With a variety of facilities, such as independent living, assisted living, and memory care, the management company needed a single system that was flexible enough to meet the varying needs of different facilities, allowed for centralized management, could easily add new cameras, and was cost-effective and easy-to-use. They also wanted a platform that was flexible and open so they could more easily respond to changing environments and implement future integrations with access control systems and their individual emergency response and call system.
Safety and Security
Protecting residents’ safety and security is a priority for the management company. Security is not only focused on protecting their residents from intrusion by keeping an eye on gates and other access points, but also using analytics, such as loitering, to check for falls or other mobility issues for residents. During COVID they were able to use line crossing and counting to help limit capacity in common areas.
One of the most beneficial use cases is in the assisted living facilities, especially those that provide memory care services. Twice in the last year, residents used fire exits late at night and mistakenly left the facility. Each time, the limited staff were busy with other residents. While the door alarms were triggered, it was several minutes before the staff could go check the breached door and even longer to determine if any residents were missing. The new system triggers live video on their mobile device, so they can see if the resident left the facility, see which resident it was, and even alert third-party security to ensure the resident would not get too far from the facility if they were able to leave the grounds at all.
The facilities are now more safe and secure and staff feel more comfortable that they have an eye on the health and safety of their residents and facilities.