The customer story of Concord Food Co-op is a great illustration of how modern managed-XDR solutions can provide total security peace of mind to even extremely small IT teams—and how a skilled, fully certified Barracuda partner recognized and communicated the need for outsourced extended threat detection and response. You can read the full case study here.
The Co-op had an IT team of one—and one day, during Covid restrictions, completely unexpectedly, he left. Store Manager Adam Orcutt stepped in, but it wasn’t ideal.
“I was one of a few people at the Co-op who had the technical know-how to oversee our IT infrastructure. But what none of us had was the time to commit to the role. We all already had other jobs to do.” — Adam Orcutt, Store Manager, Concord Food Co-op
Upgrading MSP services
Fortunately, the Co-op had an ongoing MSP relationship with RTM Communications (subsequently acquired by IntraSystems) as their technology vendor and partner. They had already set the Co-op up with Barracuda Email Protection to secure and protect their Microsoft 365 environment, and they provided ongoing security monitoring and management.
“And as the sheer number of phishing attacks and threats kept rising, it was getting increasingly demanding to respond to all the alerts and incidents. So that’s when we proposed bringing Barracuda Managed XDR into the mix.” — Jeremy Abbott, Account Manager, Intrasystems
Implementation of Barracuda Managed XDR was a breeze, says Adam. And, he continues:
“I’ve really come to be impressed with the vigilance and oversight that Barracuda XDR provides, on top of the trust I have in IntraSystems to keep us secure.” — Adam Orcutt, Store Manager, Concord Food Co-op
Benefits of SOC-as-a-Service
Jeremy sums up the reasons why Barracuda Managed XDR made such good sense for a company like the Concord Food Co-op.
“Look, the Concord Food Co-op doesn’t have its own SOC. Heck, they don’t even have a full-time IT manager. But they’re just as big a target for cybercriminals as any other organization today. So outsourcing IT management and security monitoring makes sense for them. As an MSP, that’s what we do. And on the security side, having Barracuda XDR there is a huge help. It’s a real SOC-as-a-Service platform, monitoring and responding to any security alerts or issues that might come up, 24/7.” — Jeremy Abbott, Account Manager, Intrasystems
As for Adam, he’s just glad to be able to focus on his main job and leave the IT and security work to his trusted partners.
“I always know that whatever comes up, I can just give it to [IntraSystems] and they’ll resolve it. And the same goes for Barracuda. Between the two of them, they make sure that everything just works and is fully secured. It gives me great peace of mind and lets me focus on my real job of helping run a large, member-owned cooperative.” — Adam Orcutt, Store Manager, Concord Food Co-op
Get the full story of how this one-person IT team imploements modern, advanced cybersecurity by downloading the complete case study.